Disgusted with Uber and the customer service.

I am extremely disappointed with the service I have received regarding an alleged outstanding charge of R535,55 for a trip dated 24 January,supposedly. I did not take an Uber trip on this date that came to that amount, yet I am being asked to settle an amount reportedly claimed by a driver. This charge is incorrect and has been app**** to my account without justification, which is both concerning and unacceptable. I have been a long-standing Uber customer, and it is disappointing to experience such a decline in service quality and customer care. Situations like this undermine trust in the platform and negatively impact the overall user experience. And till now my messages to contact support are ignored. I cant even delete my account because of a payment that is lurking.