Disgusted

I purchased a KFC order via UberEats and paid cash for the order all was well until 6 days after my order being placed. I ordered on the 15th February 2023 (Paid cash to the driver) and had my bank account debited for the same amount of ZAR 163.23 21ts February 2023 just after 4am. Meaning I now paid double.

I then logged this issue with UberEats and they continuously told me that they were not going to assist me as it is past 24hrs of the order being place.

So please tell me how could I have known that I was going to be debited 6 days after receiving the order???? And how am I at fault when cash was given to the driver upon delivery???

This is pathetic and all the agents or whatever they call themselves that I was in contact with just responded to resolve the issue without taking note of what I was explaining. Just how can you not refund me and where has the money gone that I paid.