Disgraceful service and support to Uber partners

My car was impounded the Saturday, 03 Nov 18. Uber has made a commitment to process the impound fees which was supposed to have been processed and paid last week Wednesday, 07 Nov 18, that subsequently didn't happen. After numerous follow ups and requests for feedback, I received no response. I received another message this past Sunday, 10 Nov 18 again stating the same standard email response that the fees were being processed and will be paid soon. Today, 14 Nov 18 again, nothing has been paid to my account. This has left me without a vehicle for 2 weeks whereby I am not able to earn and it's been used in my personal capacity as our family vehicle. It is clear, not just with this incident, that Uber does not care about it's partners and the challenges we face when things like this happen on the platform.