Disappointing Service

<p>I tried to amend an order which had already been accepted by Koi Rosebank but your live chat wasn't working (nothing happened when I clicked on the link) so I called Koi (as per the Uber Eats instructions) and was told that they couldn't amend the order. Don't give the customer the option of a live chat if it doesn't work and don't tell the customer they can change an order directly with the restaurant if this isn't actually allowed by the restaurant.</p>