Disappointed

Dear Uber South Africa Support Team,

I am writing to express my serious concern over a series of unauthorized deductions from my bank account, which have been attributed to transactions with Uber SA. These deductions have been occurring since February 2024, despite the fact that I have not utilized Uber services for several years.

Upon noticing these transactions, I promptly downloaded the Uber application to investigate the matter further. It is alarming to discover that these deductions have been processed for several months without my knowledge or consent, raising the possibility of *****ulent activity on my account.

I kindly request a thorough investigation into this matter and an immediate cessation of all unauthorized charges. Additionally, I seek a full refund of the amounts deducted during this period.

Please find attached the relevant bank statements highlighting the transactions in question. Your prompt attention to this issue is crucial, as it not only affects my financial security but also undermines my trust in Uber’s services.

I appreciate your immediate action to resolve this matter and look forward to your response.