Dirt poor security and service

I have been a victim of ***** up to thousands of Rands, and Uber does not seem to take the matter seriously in any way. They refuse to help me with a refund, without giving me ant valid reason, and they have stopped responding to my messages. I have tried in multiple ways reaching out to them as this is a matter of urgency. Communication went rapidly back and forth until it was settled that I had been ******, then communication ceased from their end even due to multiple messages sent about the urgency, even when attempting to readdress the issues in a newly initiated conversation. The lack of service is in addition preventing me from having any luck taking the matter elsewhere, such as to my bank or to the law.

Compared to companies such as taxify, Uber has very little to no security measures to prevent this from happening. And even though the fault is not directly on Uber, they take no precautions to prevent such to happen. Very very disappointed with service from Ubers employees.

This is just one of many incidents where I've felt betrayed by Ubers customer service, but the other issues will be addressed separately. I also know this has been happening to other people I know of. It is not okay.