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I made my first request on my app of which money was debited from my account, the driver did not sure up, when contacting him he complained of a flat tyre that he'll be there in no time, an hour later still no driver. When reporting this with proof that driver never showed the underlining respond implies that in lying as according to then the ride did take place, I'm now being blamed for not canceling the ride. Zero accountability if you ask me.