******

I requested rides which was canceled twice in the past two weeks. Uber deducted my money and it was not refunded back to my account. I sent them a complaint they simply say there was no money taken from my account. Their receipts on the app shows R0,00 however the money os gone from my account as their "pre authorization" fee.. But I didn't take the ride so should this money not have been refunded back to my account?? Their really becoming a service i will not make use of anymore