Convinience made difficult

It took me hours just to get an uber and go home... I requested 3x and all the time the drivers got lost and went to where ever... After the 1st trip was canceled... I requested again and immediately sent a message to the driver to give an exact location, he choose to not read the message and only saw it when he went to a place he couldnt recognize... He canceled too, I requested again and this time the driver seem to have got the message and location... The worst happen, he took other riders and I was still left stranded... I then had to carry my heavy groceries and had to walk towards westgate mall... I got there and requested again, now the issue here was the meter taxi... Of wish I understand the risk and I walked further to move from them. My Saturday evening was messed up.... Waiting in the cold for hours... For just a trip that takes 30min