Consistently poor service by Uber.

<p>On 8 August 2017. I ordered an Uber to go to Pick and Pay in Rondebosh, Cape Town. My driver, Handson Rockwell a driver of a black prius,nonchalantly ignored where I was and immediatly continued to go to my destination. I texted Mr Rockwell to which he didn't respond. I then proceeded to phone him, to my surprise he instantly rejected my call and left me outside for over 10 minutes. I'm tired of this behaviour from uber and other monopolistic companies. They lack any customer helpline and they fail to reprimand bad drivers.I couldn't even cancel my trip or else the full fee of R25 would have been removed from my account. I am constantly in awe to how these companies continue to run properly. This is not the first time I have exxperienced poor service by Uber and I doubt it will be the last. Uber should put in place a proper dedicated customer helpline and teach their drivers some proper etiquette. This inept practice from a transport giant like Uber South Africa needs to be stopped </p>