CONFIDENTIALITY BREECH BAD APP

I had a very bad experience with the admin of Uber yesterday. I tried to report this matter online to Uber but their app is really extremely non user friendly for this specific scenario. I've ended up sending Uber business an email that just ********ly mentioned that they can't help me I must use the app although I requested then to redirect this matter to the correct dept, they absolutely refused.

Uber has a very strict policy to keep their customers info, banking details etc confidential especially with the new POPI ACT I don't know how they manage to praise this service as someone traveled to Johannesburg on my account yesterday and the amount of R500 was deducted from my bank account without me giving anyone or any person authority to travel on my account and I also want to know who ever traveled on my account using my banking details how they manage to get my details is outrages.

This means any one who has an Uber account can get access to my account.

I've also double checked on my log in whether there was any trips booked on my name which was also not the case.

I need Uber to follow up this scenario change their app to make provision for this circumstance circumstances and refund me with the amount of R500

Thank you in advance

Willie Saunders