COMPLETE *******

I book a ride to work which i have done on numerous occasions and it comes up as R108 which is usally around the price that it costs, i select the trip the car arrives and when i jump in i look on the app and i see the destination shows incorrect, so i explain to the driver that this is not the correct destination do i need to cancel this and rebook, he says no i mustnt cancel i can change it so i tried and i said its not changing so he takes my phone and adds my work address as a stop, the trip recalculates to R437 as it shows that he is going to make a stop at my work and then proceed to a different destination and so i tell him that this is now showing R437 which is wrong so should i rather just cancel and he said no its fine it will recalculate when you reach your work at end the trip so we do that but nothing recalculates, i still get charged R437 despite it showing that my trip ended at my stop and i did not proceed to the end destination. i try contacting uber but there is no person you can speak to you have to use the app so i log an issue on the app only to get an automated response saying it sees that my price is correct and there will be no refund. So is it R437 to travel 15kms, obviously thats an error but clearly i have been ****** by uber as initially the destination it changed to was never ever entered on my phone as i have never been to that destination so i have no idea how that even happened. will surely use Bolt moving forward as this has never happened with them