Complaint: Undelivered item

I am writing to formally escalate my complaint regarding an undelivered item from uber trip scheduled on March 16,2025. I requested an Uber to deliver my client dress, but the driver failed to complete the delivery. Despite my attempts to contact both the driver and uber support, I have not received any resolution. i had to refund the client the money she paid for the dress as I failed to deliver the dress she bought.

Here are the relevant details: Date of trip: March 16, 2025 Pickup and delivery location: Gate Waterfall Country Estate & 52 Burn street, Waverly. Drivers name: Jamal Dhaair Car registration:JB93PGGP Car Model: White Nissan Almera

As a paying Customer, I expect a prompt resolution to this matter. I kindly request: 1.Immediate investigation into the issue. 2.A refund or reimbur*****t for the lost item. 3.An update on the driver's status and their responsibility in this matter. If I do not receive a response withing 3 days , I will be forced to escalate this further through consumer protection agencies or legal channels.

I appreciate your prompt attention to this issue and look forward to your response.

Best regards Tshilisano Mudzunga *** Uber phone number ***