Complaint Regarding Ride Cancellation and Refund

I had a very disappointing experience with Uber yesterday. I requested a ride from my workplace to the mall, and the total fare of R124.45 was charged immediately after the driver accepted the trip.

When the driver arrived at my workplace, he informed me that it was too late for him to take me to the mall and asked me to request another ride instead. He then left without cancelling the trip, effectively leaving me stranded. I attempted to contact him several times, but he ignored all my calls. He only cancelled the trip approximately 30 minutes later.

To date, I have not received a refund for this ride, despite not being transported. I kindly request that this matter be investigated and that the charged amount be refunded as soon as possible.