Complaint - Lost Item

<p>In the early hours of Saturday morning (00:30ish) my daughter and her friend caught an Uber from Lonehill to Northriding. On Saturday morning my daughter realised that she had left her iPhone in the Uber (she was the front passenger), she tried logging into her account, but the account showed her last trip was in 2015, which was incorrect as she has used Uber several times this year. However, we have since established that there were 2 accounts because of a device and email change, and the reason she has not been getting the "thank you" messages after using Uber. My daughter is 17 and being back at school, I've been doing the investigation on her behalf. Firstly I had to send several emails before someone by the name of Marietjie responded by stating that the user which is my daughter had to give me permission to investigate which she duly did. After emails going backward and forwards from Marietjie, the lady in question was able to locate the driver but would not provide details without the drivers permission... instead she said she would try and get hold of him and if he agreed for his details to be given out then she would do same. I have not heard a word from Marietjie since Tuesday morning. There is no telephone number to call, an office that is closed more than what it is open and 2 email addresses: ********** & ********** that no one responds to. I have even offered a reward for the return of the iPhone thinking that would be an incentive.</p> <p> </p> <p>I am at my wits end and would like someone to try and assist me with the drivers details and ultimately the recovery of the device, but given it is 5 days later it is unlikely, but you never know.</p> <p> </p> <p>Regards</p> <p>Pam</p>