Complaint

I requested a ride I the morning of 1 May 2025,the driver arrived and proceeded to destination without me informed support and got a respond after 15hours stating I took the trip and shared a pin with the driver which is very untrue,I'm really disappointed with uber cz this is the second incident a few weeks back I lost money on uber eats because the driver left with my food,we really need customer care fr complaints because this automated support is pointless,I fr one work very hard for my money and I can't be ****** daylight by uber,I want my money back!!!!!