'Cleaning Fees' - ******** Activity charging innocent clients sums of money for no reason using **** pictures!

My Husband and I took an Uber last weekend, I was perfectly lucid, had a couple of glasses of wine so did not want to risk driving. We waited a while for this Uber driver to pitch up, when he did he was perfectly friendly, and we were dropped at home. However - when I opened my app this week to rate and tip (WHICH I DID!) , I saw that an extra R100 had been added to my account and already taken off my credit card? I saw that it referenced a 'cleaning fee'. After requesting some clarity from Uber HO, and after 2 DAYS of back and forth, Uber responded with a picture of what seemed to be vomit and said that we had messed up the vehicle, and that the cleaning fee was to cover the drivers time and money spent. Now, being a loyal Uber client, I am firstly disgusted to my core as never ONCE have I ever disrespected or received a bad review from a driver. We literally just take our trips. The only guess I have is that this particular Uber driver was taking a chance, maybe using the same picture with different victims to get this extra money (that gets paid straight into the drivers account by the way). I cannot imagine how many others he has done this to - I have his name and registration if anyone wants to take it further.

Anyway I understand that Uber sees it as 'he said she said', BUT I would like an investigation on this driver. And just to end off, I WILL be cancelling my Uber subscription, I WILL be making sure every person I know does the same, and I WILL make sure this gets posted on EVERY SINGLE complaint platform there is.

Thank you Uber for nothing. So much for customer comes first, and any form of customer service is non-existent.

KK