Charged Full Fare for a Cancelled Trip With No Refund

Absolutely unacceptable service from Uber. Let me make this clear: this complaint is NOT about the cancellation fee — that was already charged and paid. The issue is that Uber also deducted the full fare amount for a trip that was cancelled and has failed to refund it back to my account. How do you charge customers for services not rendered and then keep their money without urgency or proper communication? Customers should not have to chase after money that should have been automatically reversed. This experience has been frustrating, disappointing, and feels like poor treatment of loyal customers. Uber needs to stop confusing cancellation fees with fare charges and refund the FULL fare amount immediately.