Charged for trips and didn't receive them.

<p>I tried using Uber three times in the last view days and ended up dissapointed every sinlge time. Each time money is taken off from my bank account, but I don't even get to use the trip.</p> <p>The first time was 17/03/2017 time 13:04. I had cancelled the trip immediately, because the driver was too far out, but still the full amount of R161 went off from my account.</p> <p>I laid a complaint on the Uber App and asked them to please revert the money back, 5 working days have passed since then and nothing has been reverted back into my account.</p> <p> </p> <p>Please help!</p> <p> </p> <p>The second time was yesterday, 23/03/2017 at 06:21, I requested an Uber and waited outside with the groundskeeper of our complex, after a while he asked if the uber shouldn't have arrived by now, when I went on my app to see his progress I noticed that the driver had cancelled, yet still the money went off on my account. I laid another complaint on Uber and asked them to please revert the money back to me this time it was R169. </p> <p> </p> <p>The third time was today 24/03/2017 at 07:59. I ordered another Uber, already very sceptic, but I needed to get to class. my uber arrived at 8:22, when I climbed in the car I wasn't even coldin my seat when the driver asked if i cancelled the trip. I told him I didn't, but when i took a look on the app again it did say cancelled, I showed the driver that once again the payment had already gone off on my account, I paid for the ride and I didn't cancel. I don't know if it was tachnical eroor with the app, but I surely didn't cancel the trip. I had to climb out of the car, I missed my classes and more money (R172, plus I see they added a cancellation fee of R25) was lost. </p> <p>I laid a complaint on the Uber app once again, but I feel that this whole setup is very distasteful and unreliable. Uber has taken a total of R527 from me, and I have not even used the services.</p>