Charged for cancelation again!

<p>I requested an uber around 5.30 pm in durban.the driver wasnt picking up my location.it kept saying driver is 3 minutes away!! two drivers canceled on me..my uber now charges me first before it comes..money reveresed but charged for a driver who ddnt even try and locate where i was.it wasnt the first time i was at the area i was at!</p> <p> </p> <p>Tried calling the driver it went to an 087 number and the call couldnt be connected.it was .i had to wait over 30 minutes .i find it unfair to be charged for the cancelation when it wasnt my fault.the drivers were not coming my way!!! had to be saved by the third driver who took intiative to find me</p> <p> </p> <p>Disappointed once again..frustrated at being charged before ubee even comes</p> <p> </p>