SM
Sanelisiwe M
1 reviews | Active since Sept 2020
21 Oct 2025, 21:39
Charged for a trip ..... I didn't use
Today.....I requested a trip from Durban station to Umlazi which was going to be R166 got charged R154, however the person whom I requested for which is my child was not there yet, and I had to cancel the trip and took a R10 fine which is for the driver that waited, I have not received any refund as yet and I've never had an issue with Uber and refunds before, I had to borrow money to request again for my child because I'm scared for her safety.
I've send countless messages and I'm not getting proper assistance.... and now the chat just went silent after requesting for information which does not appear on the app regarding the driver's license plate..... I have also attached photos of the trip still nothing .... NO response
I'm very disappointed 😞
Helpful (0)
Replies (1)0
Replies (1)SM
UBER is still requesting for proof after sending them this
Sanelisiwe M's updateReviewer Update
21 Oct 2025, 22:16UBER is still requesting for proof after sending them this
Thank you for getting in touch, Yolanda.
In order for us to assist you appropriately, kindly elaborate on your concern in a briefly manner.
Once we've this information, we'll be happy to look into this further.
We'll keep an eye out for your response.
In order for us to assist you appropriately, kindly elaborate on your concern in a briefly manner.
Once we've this information, we'll be happy to look into this further.
We'll keep an eye out for your response.
Hi please help
Thank you for getting in touch, Yolanda. In order for us to assist you appropriately, kindly elaborate on your concern in a briefly manner. Once we've this information, we'll be happy to look into this further. We'll keep an eye out for your response.
I requested a trip from Durban station to Umlazi which was going to be R166, however the person I requested for which is my child was not there yet, and I had to cancel the trip and took a R10 fine, I have not received any refund as yet and I've never had an issue with Uber and refunds before, I had to borrow money to request again for my child because I'm scared for her safety,
I'm disappointed 😞
I'm disappointed 😞
This was Wait & Save
Hi Yolanda,Please provide all the trip details:- Time and date- Location- Driver’s name- Vehicle licence numberOnce this info is provided, we’ll be able to work on locating the trip.
Hi I'm still waiting for feedback
I've shared the information
Time and date - 21 October 2025, 17:29
Driver's name - Sanele Goodenough
Vehicle licence number - not available
This was Wait & Save
Driver's name - Sanele Goodenough
Vehicle licence number - not available
This was Wait & Save
Amount - R166
Hello
Is this chat still opened
I want my refund
Thank you for writing in,Sorry to hear about the issue.We've reviewed the details of your concern and it looks like you have not selected the relevant trip. It is suggested that you write us from relevant trip so we can resolve the issue as soon as possible.Thank you for your understanding.
How will I write regarding the relevant trip when it was cancelled
Where is my refund
Again this trip was cancelled
And I was charged R154.... on top of that a waiting fee for driver of R10
Thanks for reaching out, Yolanda.We are currently unable to find the trip you’re referencing.Please submit your issue directly here. You’ll be asked to select the specific trip. Alternatively, this can be done in your app. To do this, visit the Help section, select the correct trip, and choose the appropriate issue.We appreciate your help and look forward to assisting with the review.
Have we resolved this issue?
No
Thanks for reaching out again. Please summarize your issue and we'll do our best to respond within 24 hours.
But I have been are you not reading my messages
But this is not right
You charge me for trip I didn't use.... how does Wait&Save work???
Thanks for reaching out, Yolanda.We are currently unable to find the trip you’re referencing.As mentioned Please submit your issue directly here. You’ll be asked to select the specific trip. Alternatively, this can be done in your app. To do this, visit the Help section, select the correct trip, and choose the appropriate issue.We appreciate your help and look forward to assisting with the review.
Have we resolved this issue?
No
It's not on the APP
I requested a trip from Durban station to Umlazi which was going to be R166, however the person I requested for which is my child was not there yet, and I had to cancel the trip and took a R10 fine, I have not received any refund as yet and I've never had an issue with Uber and refunds before, I had to borrow money to request again for my child because I'm scared for her safety,
I'm disappointed 😞
I'm disappointed 😞
Time and date - 21 October 2025, 17:29
Driver's name - Sanele Goodenough
Vehicle licence number - not available
This was Wait & Save
Driver's name - Sanele Goodenough
Vehicle licence number - not available
This was Wait & Save
This is the proof I have
Thanks for reaching out, Yolanda.We are currently unable to find the trip you’re referencing.As mentioned Please submit your issue directly here. You’ll be asked to select the specific trip. Alternatively, this can be done in your app. To do this, visit the Help section, select the correct trip, and choose the appropriate issue.We appreciate your help and look forward to assisting with the review.
Have we resolved this issue?
Tue, Oct 21, 1:14 PM
No
SM
Sanelisiwe M's update21 Oct 2025, 22:16
Reviewer Update
UBER is still requesting for proof after sending them this
Thank you for getting in touch, Yolanda.
In order for us to assist you appropriately, kindly elaborate on your concern in a briefly manner.
Once we've this information, we'll be happy to look into this further.
We'll keep an eye out for your response.
In order for us to assist you appropriately, kindly elaborate on your concern in a briefly manner.
Once we've this information, we'll be happy to look into this further.
We'll keep an eye out for your response.
Hi please help
Thank you for getting in touch, Yolanda. In order for us to assist you appropriately, kindly elaborate on your concern in a briefly manner. Once we've this information, we'll be happy to look into this further. We'll keep an eye out for your response.
I requested a trip from Durban station to Umlazi which was going to be R166, however the person I requested for which is my child was not there yet, and I had to cancel the trip and took a R10 fine, I have not received any refund as yet and I've never had an issue with Uber and refunds before, I had to borrow money to request again for my child because I'm scared for her safety,
I'm disappointed 😞
I'm disappointed 😞
This was Wait & Save
Hi Yolanda,Please provide all the trip details:- Time and date- Location- Driver’s name- Vehicle licence numberOnce this info is provided, we’ll be able to work on locating the trip.
Hi I'm still waiting for feedback
I've shared the information
Time and date - 21 October 2025, 17:29
Driver's name - Sanele Goodenough
Vehicle licence number - not available
This was Wait & Save
Driver's name - Sanele Goodenough
Vehicle licence number - not available
This was Wait & Save
Amount - R166
Hello
Is this chat still opened
I want my refund
Thank you for writing in,Sorry to hear about the issue.We've reviewed the details of your concern and it looks like you have not selected the relevant trip. It is suggested that you write us from relevant trip so we can resolve the issue as soon as possible.Thank you for your understanding.
How will I write regarding the relevant trip when it was cancelled
Where is my refund
Again this trip was cancelled
And I was charged R154.... on top of that a waiting fee for driver of R10
Thanks for reaching out, Yolanda.We are currently unable to find the trip you’re referencing.Please submit your issue directly here. You’ll be asked to select the specific trip. Alternatively, this can be done in your app. To do this, visit the Help section, select the correct trip, and choose the appropriate issue.We appreciate your help and look forward to assisting with the review.
Have we resolved this issue?
No
Thanks for reaching out again. Please summarize your issue and we'll do our best to respond within 24 hours.
But I have been are you not reading my messages
But this is not right
You charge me for trip I didn't use.... how does Wait&Save work???
Thanks for reaching out, Yolanda.We are currently unable to find the trip you’re referencing.As mentioned Please submit your issue directly here. You’ll be asked to select the specific trip. Alternatively, this can be done in your app. To do this, visit the Help section, select the correct trip, and choose the appropriate issue.We appreciate your help and look forward to assisting with the review.
Have we resolved this issue?
No
It's not on the APP
I requested a trip from Durban station to Umlazi which was going to be R166, however the person I requested for which is my child was not there yet, and I had to cancel the trip and took a R10 fine, I have not received any refund as yet and I've never had an issue with Uber and refunds before, I had to borrow money to request again for my child because I'm scared for her safety,
I'm disappointed 😞
I'm disappointed 😞
Time and date - 21 October 2025, 17:29
Driver's name - Sanele Goodenough
Vehicle licence number - not available
This was Wait & Save
Driver's name - Sanele Goodenough
Vehicle licence number - not available
This was Wait & Save
This is the proof I have
Thanks for reaching out, Yolanda.We are currently unable to find the trip you’re referencing.As mentioned Please submit your issue directly here. You’ll be asked to select the specific trip. Alternatively, this can be done in your app. To do this, visit the Help section, select the correct trip, and choose the appropriate issue.We appreciate your help and look forward to assisting with the review.
Have we resolved this issue?
Tue, Oct 21, 1:14 PM
No