Charged for a ride I never took

On Saturday night I requested Uber off of my cell phone. The car arrived with no issue, however, a random drunk individual, who was extremely aggressive, insisted on taking that Uber vehicle. I then let him be and immediately cancelled the trip from my phone. I requested and additional Uber where everything then worked out and I got home safely. This morning I saw a receipt that I had been charged R20 for the cancellation, as well as R80 for \clean up fees"- both of these charges have been charged to my card whereas I never even entered the Uber vehicle.<br> <br> I have logged two incidents on Uber's webpage and am now awaiting a response.<br> <br> Highly frustrated..."""