Charged for a bogus trip - the driver tells me to complain to get my money back

I booked my trip from vangate mall and selected my home address

This driver accepted the trip and after a few minutes he couldn’t find me - I explained that I was waiting for him at Picknpay entrance Vangate Mall.

He picked me up - then asked again where I was going because his tracker is showing that I’m going to vangate mall.

He then cancelled the trip while we were at vangate mall - so that I could select a new trip to my destination.

In good faith I then booked a trip again from vangate to Heideveld. When I paid him the R36 for this new trip - he said that I must also pay him for the first trip he had to cancel otherwise he will have to pay for it.

When I complained to him- he said I will get my money back, I need to complain to you.

What the hell - Uber is getting more and more *************.

So yes- I do want my money back.

Sort out your tracker system.

How the hell can you charge R36 to go from vangate mall to vangate mall.