Charged double the estimate

<p>I have tried taking this matter up with Uber directly but it is extremely painful because none of them respond to the actual query. All they state is the obvious.</p> <p> </p> <p>I used an Uber Van but I was charged double that which appeared on the estimate. All I need to know is why was I charged more and why have an estimate if the charge is going to be double that of the estimate in the first place.</p> <p> </p> <p>In my view, this goes against the grain of Uber and the use of the app. People make decisions based on what they will be charged but to be charged double afterwards is not on at all.</p> <p> </p> <p>The explanations that I am receiving from Uber is nothing short of shocking! I wonder if they even train their consultants to read mails through because it appears that they have a standard response regardless of the complaint.</p>