NM
Neliswa M

1 reviews | Active since Sept 2015

30 Sept 2015, 17:33

Charged but didn't ride

This morning 30/09/2015 @11:51am I requested an uber but lost the network I ran out of data tried calling the driver my network denied so I ended up making other means of reaching my destination but however got charged for the trip I ended up not taking I'm confused as this is not the first time something of this nature is happening

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Replies (1)
Uber
Uber's reply02 May 2023, 21:58
Official
Hello Nelly-M,

Hi Nelly,

To submit a query to our support team, please open up your app, tap on the profile (person icon), tap on \Help, navigate to the relevant category and submit your query via the app. Our support team will look into this for you from there and revert via our support channel.