Charge for extra trip-Not taken

I am writing to formally lodge a complaint regarding a *****ulent charge app**** to my account following an Uber trip booked on 5 December 2025. • Booking Details: • Pickup: 1905 James Moroka Street, Potchefstroom • Destination: OR Tambo International Airport • Quoted Fare: R1198 • Driver: Thabiso • Vehicle: Ford Fiesta, Registration JN81GL GP • Pickup Time: 09:25 • Arrival at OR Tambo: 11:20 During the trip, the driver was stopped by two police officers at the airport drop-off zone. Although I could not fully understand the language used, the word Carletonville and permit were mentioned several times. At that point, I exited the vehicle to proceed to the check-in counter for my flight to Cape Town at 13:15. I thanked the driver and reminded him that payment had already been processed via my card, which he acknowledged. However, upon checking my banking app later that day, I discovered that I had been charged R2151 instead of the agreed R1198. The Uber app reflected an additional trip to 125 Onyx Drive, Carletonville at 13:42—a location I categorically state I never visited. At that time, I was already airborne en route to Cape Town. I immediately reported this issue via the Uber app but was informed that the charge would not be adjusted. This response is unacceptable. I am willing to pay the agreed fare of R1198 for the legitimate service rendered from Potchefstroom to OR Tambo International Airport. However, I strongly dispute and reject the *****ulent additional charge for a trip to Carletonville, which amounts to over 100km of travel I did not undertake. This transaction constitutes ***** and ****ming, and I demand an urgent refund of the excess amount billed to me. I trust Uber will treat this matter with the seriousness it deserves and resolve it promptly.

Raymond Julius