****** cellphone by an Uber employee

I request an Uber going to my house and after I get off the car I was searching for my cellphone. I noted that the cellphone is not with me and I asked my apartment security to call my cellphone which it rang until it went to voicemail. I kept on trying with the hope that the driver will will answer it and but on the third time the cellphone was switched off. The driver did not have any near by trips and the only trip that he accepted was in waterfall which it was 5 minutes drive from my place. I could not even report this as I could not log onto my Uber app because it needed OTP. A few days later I got a new phone and simswap I reported the matter with Uber but nothing was done. I was given a cellphone to call and I did call couple of times but the driver does not answer the phone. When I check for my past rides I don't see the details of the vehicle and the driver's information. I am so disappointed on how Uber treat my case, they did not even care to make sure that they assist me or give me feedback or an investigation was opened. We always see Uber as a better company as compared with Bolt but to be honest Uber is the worsest, for the fact that they do not even care about the customers experience.