Card transaction dispute

On 11 March 2025 I requested a ride with Uber and was charged a fee of R22.18 at 16:45. 10 minutes later the same amount was charged to my account again. I reported the matter to their support team and received no communication. I then went onto provide their support team with screenshots and the feedback I received is that it is an authorisation hold.

How is it an authorisation hold? When they sent me an email on the 10 February 2025 at 19:24 stating that they have removed the authorisation hold. This smells like *****. I have reported the matter to my bank but I will be visiting the nearest branch to sort this mess out.

This e-hailing service genuinely isn't worth the hassle. I will no longer be doing business with them.