Card debits in the AMs, this is *****

Subject: Formal Complaint Regarding Multiple Unauthorized Charges for One Trip

Dear Uber Support,

I am writing to lodge a formal complaint regarding multiple charges that were debited from my account for a single trip.

For one trip, I was initially charged R162 when requesting the ride. When the trip ended, a further R190 was debited from my account. To my surprise, additional charges were then taken from my account during the early hours of the morning:

R162 – charged when requesting the trip R190 – charged when the trip ended R102 – debited at approximately 02:00 AM R162 – debited at approximately 04:30 AM

These charges amount to multiple deductions for what appears to be a single trip. I did not authorize these additional debits, and I am extremely concerned that funds were taken from my account while I was not actively using the service.

I request an immediate investigation into these transactions and a full explanation of why these multiple charges occurred. If any of the charges were made in error, I expect a prompt refund of the incorrectly debited amounts.

Please treat this matter as urgent, as the unauthorized deductions have caused financial inconvenience and concern.

I look forward to your response and resolution of this matter.

Kind regards,