Cannot reset password... fruustrating

I am trying to reset my password on my Uber app, as i have a new phone, and i cannot remember the password... however.. I am NOT receiving the reset email to my registered email address. Now Uber wants me to give them last 4 digits of the registered card on the account... That card expired some time back.., and I no longer have the card which I have explained to them. I can provide my ID and proof of residence to positively ID myself... but this is NOT good enough for Uber... They are demanding the last 4 digits of the card... This is IMPOSSIBLE!! I understand it is for my security... however.. surely my ID and proof of residence should suffice... their drivers have picked me up and dropped me off at that address enough times...