Cancellation fees when Uber driver decides to cancel ride

I've used Uber for years but a string of recent mishaps have left me going to Bolt instead. This happened numerous times while in Cape Town for work (last week of October 2021) and the last few months in Jhb, most notably Wednesday 17 March. The issues are the same. I am in central part of town, and either struggle to get connected to an Uber or an Uber driver takes the ride requests, then phones me asking where I am going (that's really annoying, the app request should make this clear) and 1 minute after hearing where I am going, they decide to cancel the trip. Here's the REAL kicker: I GET BILLED A CANELLATION FEE!! To be clear: I have not cancelled the ride, the DRIVER did. Then I am billed AND have to start again to find a driver.