Cancellation fee - R25 for a driver that didnt meet me at my pick up

So this morning 27/06/18 i requested a uber to get to work, the driver on my app was showing that it around the corner from my pick address but telling me to meet driver outside, i get outside the driver is not there, i send the driver a message saying i am outside , he doesn't respond, i tried calling , it doesn't ring, the driver then cancels the trip and now im stuck with a R25 cancellation fee... this is the 2nd time in 2 months that this has happened and after numerous emails to help/support i still end up paying this fee, its frusutrating that i cant speak to someone about this at Uber because they dont have a contact centre... i use uber everyday and its just becomes pathetic that this isnt being rectified.. :(