Boycott Uber For Your Financial Safety

Horrible I use Uber to and from work every day and their service is disgusting. The customer service is very bad. I had a trip a few minutes ago whereas the driver had car trouble and after a while he said we should cancel the ride as it is wasting my time. I then told him to cancel cause they'll charge me even though it's not my car giving issues. They ended up charging me anyways and refuse to refund me the cancelation which is fine, as the cancelation fee was R24, but my trip was R145. I received no follow up, and am currently stranded.

In Uber T & C's it says: "Uber can't be liable for delay or failure in performance resulting from cause beyond Uber's reasonable control". But if you're stuck in traffic (which is literally out of the rider and driver's control) your trip price increases immensely and you're forced to pay. Something needs to change Uber!

I have screenshots of all conversations and charges in which I was wronged. I won't leave it here.

WOULD NOT RECOMMEND.