Blocked Uber account

I am a new driver on the platform, my account only became active on the 23/11/2024. A week later my account was citing a complaint from a rider a picked up on my first day online. I was told I should expect a call from uber within 48 hours to get my side of the story regarding the incident before a final decision is made about my account, it's been over two weeks with no contact from the "relevant" department. I even went to their Greenlight hub hoping to get some answers but the also could not help, I am losing my income and might also loose my car due to this and Uber does not seem to be bothered, clearly Uber does not care about their, by now is should know what is happening.