Billed for cancelled ride by the driver

I'm very disappointed that I requested a ride on the 26th the drive arrived at a location I don't know and I kept asking him where he his, the he decided to cancel my ride, on canceling my ride money was debited in my card and never to be refunded while notification said 0.00 billed due to ride cancelled. I'm very disappointed and will never use their services ride or eats never again, just want my money back. Ride date 26 September 2021 13:28pm.