Biased attitude towards a customer

I rode this morning with a very unpleasant driver who was just rude.Submitted a low rating on the app only to receive an email saying the driver reported I had not worn a face mask, with the threat that I would be blocked from using the service .The joke is that Uber is clear in "no mask, no ride" and I had my mask on as I left the house & did not even remove it once.

I've just requested & was asked to take a pic to prove that am wearing a mask.I've received no feedback on the complaint I lodged regarding their driver.

Am totally disgusted at their biased behaviour & will be discontinuing the use of their service.