Being Falsely accused of not wearing a masks by driver that cancelled on me and I am being charged for a trip for a guy who didn't even pitch to pick me up

For the 2nd time in one year, I am being falsely accused by drivers for not having my mask on when I am religiously putting it on in every ride. The Irony here is that Uber drivers in General (especially recently) don't wear their masks and in this recent case the driver in question (given the time of the mail sent to me) was a driver that didn't pick me up let alone see me! Frankly I don't care whether or not a driver has their mask on because of the simple fact that I always have mine on!! So why are the drivers accusing me of NOT wear masks more importantly a driver that did not even see me. The 1st time I was accused I didn't even realize that I was accused until months later. I unknowingly snapped a photo of myself thinking it was routine. But no someone accused me they don't even tell you which driver. this time around it was very simple to figure out between the time of the complaint was sent. I was already in another Uber when I noticed the notification.

The bigger issue that a driver at 9:45pm last night, and who did not pick me up or see me for that matter is saying I didn't have a mask on in his car (I’ll leave that to sink in for second) ... to add further insult I am chatting to the driver on the app asking him his location. I get to said location and no one is there. I ask him again. he doesn't respond than cancels on me and I am being charged a cancelation fee how is that fair?

I have sent a complaint to Uber support and also confirmed I will not be sending them any photo of me in a mask due the fact that according to their polices that basically an admission of guilt. I will be using other taxi services until this matter is resolved.