Being charger for requesting instead of being charged for transportation to go from point A to B- ****med!

I am so disappointed with Uber service, If its not uber forcefully wanting to be tipped, its them not pitching.

I had requested Uber ride for my sister, ride did not reach to the pick up address, they just waited by the corner, I tried calling to direct the driver, they did not pick up, before I know it, the diver is driving to the destination after 2 minutes trip ended, I was charged more the initial amount I saw when requesting...

Support team refused to refund my money despite explaining that the I did not commute. So disappointed.