Being Charged Twice for the same trip

<p>I have been using Uber for a while now,almost every morning I take an Uber to work, my unhappiness started the moment they started with this upfront fare charge, last week in 11/01/17 - I requested an Uber and 2 R67 were debited from my account, I contacted Uber using that support email, a gentleman by the name of James rep**** with a long story about Uber placing a temporary hold on my account etc etc..I didn't understand all I got was it will take a lot of days to get my money back and I must personally deal with my bank to speed up the process</p> <p>I am asking Uber why double debit in the first place if you are than not going to help your customers get their money , this morning again 2 R68 debited from my account...I am seriously annoyed and not being able to call them is such an inconvinience </p>