Being a Victim of a Uber Driver

On the 26th of July , i requested a ride with Uber and the Driver by the name of BRINLEY SIBANDA with the plate number of LV69CXGP accepted the trip , i had put multiple stops ,the driver came to pick me up and the ride started to the destination which was in Sandton and he was supposed to bring me back home where picked me up ,the ride started and everything was okay however at some point he was on a call and i couldn't understand the language he used while being on the phone. As he was bringing me back home , ten minutes away from my home ,the driver asked me if he could fill up his tank at the garage that was near by, i refused because i was closer to home and it was around 11PM at night , he insisted while driving toward the garage and from there , there was a car that came from no way and almost bumped into us , that went and park in front of the Uber , two men came out of the car and they were walking toward us , the Uber driver put the windows down and unlocked the doors , those guys open the doors came in , one took my Iphone 16 Pro Max phone and the other one took the driver's phone after that they left .

The trip was cash , i directed the driver to drop me home as it was 5 minutes away, i gave the driver R400 which the trip was cheaper than that .i got home trying to get hold of my family with my laptop but i couldn't. i checked my email and i saw that the trip was ended to an address that isn't mine at 288 Commissioner St ,the question is how was the trip ended since the driver didn't have his phone which was taken the same time as mine ?

I contacted Uber to complain as i was a victim while using their ride , i could have been ****d , i could have been killed . i trusted Uber and i felt safe using Uber instead of Bold but i received an impression as if they don't care . all they did was to credit me with R 354 , no feedback as what is going to happen to that driver , No compensation because my phone was Brand new .

The driver was involve because i don't think there anyone who will put the windows down and unlock doors close to midnight to people he does not know and he could have reversed and drove away but he didn't. when i ask for feedback from Uber, no body gives it to me , i wouldn't be surprise if Uber still has that driver around .

i had put "Find my Phone " however i couldn't track it because they put it off .I sat in front of my laptop for days waiting for them to put it on until last week Saturday Apple sent me a message with the link of my phone's whereabout .When i track my phone , it was already in India .I need Uber to do something , they preach about security yet we are victims of their own drivers .

I am extremely disappointed and i don't feel safe , every time i am in the uber , i am thinking that this driver will do the same .