SR
SOS R

1 reviews | Active since Mar 2009

19 Mar 2016, 15:01

Be frank

Hi,<br> <br> I have a big problem with your company and I think it is going to bring more misery to the people than helping them. From last year I have been on your waiting list and no one is able to tell me for how long yet at the same time we are incouraged to load documents on our profiles. I have done that with the car I had loaded only to be told it is not an accepted car yet their system allowed me to load it. I am now told to get commercial plus passenger liability cover for the very car that was not on their list. If I had just done that, I would have been paying a higher premium for sweet nothing as I am now told the only time the car will be loaded will be in July. Then I thought the next best thing is to get a Van, now what happens after buying the Van only to be told about a waiting list again, I will be expected to pay or service my loan agreement while I am generating no income from Uber. This cant be right guys. You mean well and all but you need to be open and frank about what is happening. Let your company be there to help and not make people poorer, after all you are also getting a cut from the trips your drivers make.

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Replies (1)
Uber
Uber's reply29 Mar 2016, 09:25
Official
Hello NeedHelp,

Hi Tsamai

Thanks for raising your concerns with us.

At the moment all potential vehicles are loaded onto the waiting list which has been in place since 2015. The waiting list is to ensure that the platforms stays optimal for all drivers and riders currently using Uber.

For any further queries please email in to *** and we will be happy to help

Best,

Uber Joburg