Bad ************* driver and bad service protocol from the helpdesk

<p>Evening, im here regarding to the ridiculous service I have received from Uber and the driver. On the 22 Decemer 2016 my friend Kgomotso Makgobathe the account holder booked a ride from 2175 Makutso str Soweto Rockville @07:16 pm to 1260 Kgoduma str Soweto Molapo ********** Our driver was Osetein driving a Nissan metallic grey in colour pity the app is now not revealing his car registration. So after the driver dropped us off I got out first of the ride as there was a dispute with the driver and how he was parked because there was a car exiting where we were parked . So I went to resolved the matter as my friend was busy dealing with the transaction of the trip. Thereafter he left and I have realised that I have forgotten my phone on the ride. First thing that we did was to call my phone and the driver to report that the was lost item on the ride. So as I was busy calling my phone that was ringing non-stop with no one picking it up. Funny enough you can’t miss an iPhone when its ringing because it flashes when you call till you hangup but the driver was ******** to see that weirdly. As we got hold of him he was scared and beating around the bush when we told him that we have lost an item on the car and he kept on enforcing that he wasn’t the driver who picked us up, that’s when I noticed he still has the phone and he was thinking of what to do with it and then after I went straight to track my iPhone he was now on his way to Cbd and it located him in Plein street and the last location he was at that my phone captured was Noord str. Clearly he was now deciding selling it because he cant drive from Soweto to Cbd. So please assist me because it now over a week with no reply from you guys. I am not happy with what has happened to me and the service I have received I am so disappointed this mean that we are not safe at all on the rides we going through day in and out. Today I got in touch with the driver telling me that he will look for it suspiciously the uber helpdesk was telling me that the driver is not liable for the lost item however when we called the driver why didn’t he return back after we logged an complain? Doesn’t that raise an eyebrow? Try to innovate your services by installing camera when your on the ride like Zebra cabs does! Im in demand of getting a new device from you guys, thats if the guy is not willing to pay for it. And I feel like you guys are shielding the driver so much you give a **** about your clients! Hoping to hear from you guys very soon <br /> </p> <p>Regards:</p> <p>S.Malefo</p>