Bad uber experience

Horrible experience with an uber driver from Cape Town airport Firstly my phone was off so he asked me where am I going and quoted how much it would be not telling me he already created the ride Then we stop by the BP just outside the airport and I tell him my phone is on how do I request a ride now for him to accept He told me to I can pay cash or card I explained I have credit on my uber profile from vouchers already loaded Apparently now that wasn't going to work so I had to pay him R 30 cash after a fight as I couldn't link my profile to the ride he'd already created This was after he didn't even have a ticket to get out of the parking lot so tailgated someone else The uber app doesn't let me submit a query as I wasn't able to request the ride and the call centre agent when I phoned was so unhelpful saying it was just a private ride so he couldn't track it Could some one senior please contact me as I'd like to have a chat about some suggestions the company can look at putting in place so no other customers/clients go through what I did