Bad Service UBER

No service at all no contact number to complain about their drivers. Booked an UBER waited more than an hour and the lady never pitched. I phoned her she said I must cancel I refused and she just kept on transferring my booking. This lady Mama Selina rude do not use her. She accepts rides the just do not pitch. I called her more than once. After I spoke to her once she just did not pick up her phone read my messages with my location pin but just did not answer. After an hour I used my own vehicle. Will never use UBER again the worst.