Bad service - Reference no. 0186

I wanted uber and they said they were 6 min/ 7/ 9/min away i tried to communicate with the driver but he didn't. I am an old person pensioner an was going to use uber for the 1st time. They cancelled this ride n said they going to charge me R25.00 .I also waited more than 30mins they ask me to come to the nearest location they said that they will be there in 6min they never turned up it said his name being Tulani registration no being NV 31027 VW Polo