Bad Service From Uber Support

<p>O the 30th of last month i was charge twice by uber , this came as shock because the last time i took a trip with uber was in july and it was fully paid for. I do not have any friend or familly member using my details , i did contact uber support by email on friday (30/09/2016).</p> <p> </p> <p>Anthony and Joseph responded to my query and they requested that i send Screenshots of bank statements showing the 'unrecognzied charges' in question. i did send the screenshots as rquested on sunday after seeing Joseph's response.</p> <p> </p> <p>They have been quite since i sent proof , no one has gotten back to me or even confirmed receipt of these screenshots. Isent the numerous emails and tweets this morning requesting requesting feedback and no one has responded. It is very disapointing to learn that uber support does not care about the customers , when there is an issue where a customer was wrong or did something like spillage of alcohol in the uber vehicle 'uber support is very quick on making necessary deduction to compansate for the spillage but very slow to respond when uber at fault.</p> <p> </p> <p>This is still my money and demand to know why was it taken out of my account , it does not even show on my history. I trust this will be attended to urgently</p> <p> </p> <p> </p>