Bad service from Uber management. no customer care or just don't care.

I hate writing Bad reviews. Especially if I have been receiving a good service for long time and then when an issue arises that needs attention. I am completely ignored. It has been 2 months since I brought this issue to your attention and nothing. I cant phone a care line. No online chat available. only for the drivers. How does that even work.

And since the issue happened, I could not use my app and I had to make use of another service provider. That's in my business capacity.

Issue is that now this problem is compromising my personal lifestyle as well. And I am very annoyed by it.

Its a simple issue. Your driver had to deliver a package. He entered an area where he felt unsafe. He refused to deliver the package. And instructed me (The client to tell my client he must drive/walk to the garage to pick up his parcel). Which is a couple block away. and my client is over 80 with no car. He decided that it would be better to take the package back to sender. As per protocol. I have no issue with this.

My issue is that I was charged dbl for the trip. My client didn't get his stock in time. I had to send another driver to the same area a bit later and he delivered the package with no issues. So according to me. Why should I pay for a service that was not received. I understand that the driver wanted to leave due to a safety issue.

But why is that affecting my wallet. Please clear the outstanding amount on my app. If you go back on the history. I use to use you at least 10 times a week for delivering my packages. now not at all. Fix the issue so that I can use your services again.