Bad service from uber helpline

On 27 st of April I request a uber ride that was charged to my card .Half way into the trip I saw I forgot something at home I ask the driver to turn round and paid him via capitec cash send a extra R60 for turning around .

The follow Monday I saw a notice on my account of R33 I then made contact with Uber to tell them I already paid the driver send them screenshots as proof . Now to my understanding I thought the matter was settled but I was wrong .On 21 May I request a Uber again from work as I was feeling sick but this time a cash ride .My trip was R36 as I get paid the driver with R40 two R20 notes where he told me that the trip was R73 .I told him no showed him on my phone was R36 .He became angry and aggressive please not I'm not feeling well at this moment and he start shouting at me demanding the money he said it was from a previous trip and it click to that day .I try to explain to him what happened but that just angers him more it came to the point where my sister came out the house cause she could see this man shouting at me .I got out his car we went in I reported this to Uber they said sorry changed my setting to card only said I will never be paired with this driver .

I wanted uber to clear up this mess cause I did not want something like this to happen again .After weeks of back and fort me telling the story offer and over sending screenshots uber said sorry send me uber cash .

So I'm thinking ohk my account is clear No wrong the driver of the trip of 21 May put in a claim for that R33 and now nothing has changed .As I feel I'm not in the wrong I'm not going to pay because I already paid for my trip and he has no right to claim the money because it does not belong to him he got his R36 plus extra R4 .

I been in contact with uber and everytime they send me a link to pay not that's all they .

So you asking me why not just pay up its omly R33 well it goes to morals and values .Uber must fix this .