Bad service from Uber Eats

I ordered from Uber Eats tonight. 1. My order was late and not on time. 2. The driver didn't follow the delivery instructions 3. I tried contacting the driver using the Uber Eats app and I couldn't be connected / he didn't answer 4. I sent him several text messages using the Uber Eats app that were ignored. 5. I had to leave my house and walk down the street to meet him. I asked him to please read my delivery instructions which was VERY clear. 6. He marked the order as completed and delivered when I didn't take the order. Uber just apologises for this experience and this has not been the first case of where orders were not delivered to me. I cannot delete or close my Uber Eats account as it is coupled to my Uber Account.