Bad service from uber

Absolutely bad service , on the 25th December 2021 I requested a car but however R92.00 was debited from my bank account and no car was available so I was billed and yes I was charged despite Uber stating I was not. Yesterday I was at jhb airport and I requested and yes I was billed R195.00 but no cars available.. As much as UBER is stating I was not charged FNB STATED THAT I WAS CHARGED.. CAN YOURLL PLEASE REVERSE MY AMOUNTS..